ASSISTANT MANAGER
Reports to: Owners, Administrative Department
Summary of Position:
The Assistant Manager is responsible for managing the daily operations of our restaurant, including the selection, development and performance management of employees. In addition, they oversee the inventory and ordering of food and supplies, optimize profits and ensure that guests are satisfied with their dining experience. The Assistant Manager reports to the Owners and Administrative Department.
Duties & Responsibility:
Oversee and manage all areas of the restaurant and make final decisions on matters of importance to guest service.
Financial- Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs.
Financial- Responsible for ensuring that all financial (invoices, reporting) and personal/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.
Food safety and planning- Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.
Food safety and planning- Responsible for ensuring consistent high quality of food preparation and service.
Food safety and planning- Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
Food safety and planning- Estimate food and beverage costs. Work with Administrative office staff for efficient provisioning and purchasing of supplies. Supervise portion control and quantities of preparation to minimize waste.
Food safety and planning- Estimate food needs, place orders with distributors, and schedule the delivery of fresh food and supplies.
Food safety and planning- Will uphold all food safety guidelines.
Guest service- Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests.
Operational responsibilities- Ensure that proper security procedures are in place to protect
employees, guests and company assets.
Operational responsibilities- Ensure a safe working and guest environment to reduce the risk of
injury and accidents. Completes accident reports promptly in the event that a guest or
employee is injured.
Operational responsibilities- Manage shifts which include: daily decision making, scheduling,
planning while upholding standards, product quality and cleanliness.
Operational responsibilities- Investigate and resolve complaints concerning food quality and
service.
Personal- Provide direction to employees regarding operational and procedural issues.
Personal- Train new hires, hold employees accountable regarding Kuzzo’s Chicken And Waffles policies and procedures. Termination of employees.
Personal- Develop employees by providing ongoing feedback, establishing performance expectations and by conducting performance reviews.
Personal- Maintain an accurate and up-to-date plan of restaurant staffing needs. Prepare schedules and sensor that the restaurant is staffed for all shifts. It is the managers duty to cover any position if there is a need which includes all areas/positions in the restaurant.
Qualifications:
College degree is preferred. Bachelor of Science degree in hotel/restaurant management is desirable. A combination of practical experience and education will be considered as an alternative.
Knowledge of computers (MS Word, Excel)
Proficient in the following dimensions of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, record keeping, and preparation of reports.
Must possess a valid driver’s license.
Must have a personal cell phone (smart phone)
Personal Requirements:
Self-discipline, initiative, leadership ability and outgoing.
Pleasant, polite manner and a neat and clean appearance.
Ability to motivate employees to work as a team to ensure that food and service meet
appropriate standards.
Must be able to handle the pressures of simultaneously coordinating a wide range of activities
and recommend appropriate solutions to restaurant problems.
Must possess good communication skills for dealing with diverse staff.
Ability to coordinate multiple tasks such as food, beverage and labor cost while maintaining
required standards of operation in daily restaurant activities.
Ability to determine applicability of experience and qualifications of job applicants.
Accountabilities:
Keeps Owners and Administrative team promptly and fully informed of all issues and takes
prompt corrective action where necessary or suggests alternative courses of action.
Completes job responsibilities and performance objectives in a timely and effective manner and
in accordance with Kuzzo’s Chicken And Waffles policies and procedures.
Maintains a favorable working relationship with all company employees to foster and promote a
cooperative and harmonious working climate which will be conducive to maximum employee
morale, productivity and efficiency/effectiveness.
At all times provides a favorable image of Kuzzo’s Chicken And Waffles to promote its “We Care”
philosophy.
Performs other duties and responsibilities as required or requested.
Supervision of Others:
25+ employees each shift
Working Conditions:
Hours may vary if manager must fill in for his/her employees or if emergencies arise (typical
work week = 50 hours)
Ability to perform all functions at the restaurant level.
Position requires prolonged standing, bending, stooping, twisting, lifting products and supplies
weighing 45 pounds, and repetitive hand and wrist motion.
Work with hot, cold and hazardous equipment as well as operates phones, computers, fax
machines, copiers, and other office equipment.
The statements contained herein reflect general details as necessary to describe the principle functions of this position, the level of knowledge and skill typically required, and the general scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the work load, gain additional experiences to further the individual’s professional development.
